Privacy Policy

Updated October 2025

Chromaprint Pte Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By accessing or using our website, submitting personal information, or engaging our services, you consent to the collection and use of your personal data as described in this policy.

1. Personal Data We Collect

We may collect personal data from you in various ways, including but not limited to:

When you submit an enquiry, quotation request, or order;
When you register for an account or subscribe to updates;
When you communicate with us via email, phone, or chat;
When you visit our website and interact with its features.

The personal data collected may include (where applicable):

Full name, company name, and contact details (email, phone number, address);
Billing and payment information;
Delivery information and order details;
Design files, logos, and artwork uploaded for customisation;
Technical data such as IP address, browser type, and device information.

2. Purpose of Data Collection

Chromaprint collects and uses personal data for the following purposes:

To process, produce, and deliver your customised orders;
To communicate with you regarding quotations, orders, or support;
To manage business operations and customer relationships;
To send service updates, promotions, or product information (only with your consent);
To improve our website functionality, user experience, and services;
To comply with legal, regulatory, or accounting obligations.

3. Disclosure of Personal Data

Chromaprint may disclose personal data under the following circumstances:

To employees, contractors, and third-party service providers (e.g., couriers, payment processors, IT vendors) for the purpose of fulfilling your order or operating our business;
To comply with applicable laws, regulations, or lawful requests by public authorities;
In the event of a merger, acquisition, or corporate restructuring, where such data may be transferred as part of business assets.

We will take reasonable steps to ensure that all third parties receiving personal data are bound by confidentiality and data protection obligations consistent with this Policy.

4. Protection of Personal Data

We adopt reasonable administrative, physical, and technical measures to safeguard personal data against unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Retention of Personal Data

Chromaprint retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.

When personal data is no longer needed, it will be securely deleted or anonymised.

6. Use of Cookies

Our website may use cookies or similar technologies to enhance user experience and analyse website performance.

You may choose to disable cookies through your browser settings, though some website functions may be affected.

7. Access, Correction, and Withdrawal of Consent

You have the right to:

Request access to your personal data held by us;
Request correction of any inaccurate or incomplete data;
Withdraw your consent to our collection, use, or disclosure of your data.

Upon withdrawal of consent, Chromaprint may not be able to continue providing certain services to you.

8. Third-Party Links

Our website may contain links to third-party sites. Chromaprint is not responsible for the content, security, or privacy practices of such external sites. Users are encouraged to review the privacy policies of those websites before providing any personal data.

9. Changes to This Policy

Chromaprint reserves the right to amend this Privacy Policy at any time. Updates will be posted on this page with the revised effective date. Continued use of our website or services after such changes constitutes your acceptance of the revised Policy.

10. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact sales@chromaprint.com.sg.